Restaurant Chains Make It Cost More to Be Loyal

Customers must pay more to get perks at Dunkin's and Starbucks, due to recent changes in rewards programs. Inflation is the reason, according to the companies.

After Dunkin changed their loyalty program, Lizzy Laufters was no longer eligible for one of the two free coffees she received each month. She switched to Starbucks. Starbucks also changed its policy.